Shipping, returns & warranty - Zodiac Online Shop
Zodiac Online Shop is an online store with a genuine showroom. We deliver our products throughout Europe. Naturally, you want to know that your order will arrive safely at its destination, and that it will not take unnecessarily long.
You can also collect your order from our location in the heart of the Randstad, near Schiphol. We ship most items throughout Europe.
At Zodiac Online Shop, we ensure that your order is shipped quickly, safely, and as cost-effectively as possible. Because our products vary in size and weight, we calculate shipping costs based on the type of parcel. This way, you always pay the lowest possible rate for your order.
Shipping costs Netherlands
Free shipping from €50,- within the Netherlands.
For orders up to €50,-, shipping costs are €6.95
International shipping costs
Variable rates apply for shipping to other countries within the European Union. These are also calculated automatically during checkout.
Exact shipping costs are calculated automatically during checkout, depending on the size and weight of the products in your cart. This way, you always know exactly what to expect.
Belgium
- For an order of parts and accessories with a delivery address in Belgium, a shipping rate applies from €9.95
- For an order of an inflatable boat, shipping costs are €100,-
Other countries
The following shipping rates apply for an order of parts and accessories to the countries below:
- Bulgaria (BG): from €16.95
- Denmark (DK): from €11.95
- Germany (DE): from €8.95
- Estonia (EE): from €15.95
- Finland (FI): from €20.95
- France (FR): from €13.95
- Greece (GR): from €15.95
- Hungary (HU): from €13.95
- Ireland (IE): from €27.95
- Italy (IT):from €14.95
- Croatia (HR): from €13.95
- Lithuania (LT): from €13.95
- Luxembourg (LU): from €10.95
- Austria (AT): from €12.95
- Poland (PL): from €9.95
- Portugal (PT): from €13.95
- Romania (RO): from €13.95
- Slovenia (SI): from €12.95
- Slovakia (SK): from €11.95
- Spain (ES): from €14.95
- Czech Republic (CZ): from €10.95
- Sweden (SE): from €16.95
The transport costs listed above do not apply to pallet shipments, such as boats and tubes. For these products, we request a customised transport quotation.
Please contact us about this.
Processing and delivery times
We do everything we can to process your order as quickly as possible. Orders placed on business days before 14:00 are generally processed and dispatched the same day.
Average delivery time:
- Netherlands, Belgium, Luxembourg: 1-2 business days
- Denmark, Germany: 2 business days
- France: 2-4 business days
- Hungary, Austria, Poland, Slovakia, Czech Republic: 3 business days
- Italy, Spain: 3-5 business days
- Sweden: 3-7 business days
- Latvia, Lithuania, Romania, Slovenia: 4 business days
- Estonia, Ireland, Portugal: 4-5 business days
- Finland: 4-6 business days
- Bulgaria: 5-6 business days
- Croatia: 5-7 business days
- Greece: 5-8 business days
The stated delivery times are indicative and based on the information provided by our carrier.
Express shipping
Do you need an order urgently? Please feel free to contact us about the options for express shipping. We will be happy to work with you to find the fastest solution.
Shipping partners
We work with reliable carriers such as GLS and PostNL. Once your order has been dispatched, you will receive a confirmation with a track & trace link to follow your order.
Pickup in the Randstad - Click & Collect
Prefer not to wait for your parcel? You can pick up almost all products from us. We keep ample stock, but we recommend calling in advance to check whether the desired product is available.
Visit our contact page for opening hours and more information.
During the ordering process, you can choose the “Pickup” option.
Returns
You have the right to cancel your order up to 14 days after receipt without stating a reason. You then have a further 14 days to return the product.
You will then receive a refund of the full order amount including shipping costs.
The return costs to our webshop are at your own expense (average € 7.25 per parcel).
If you exercise your right of withdrawal, the product must be returned with all accessories and, if reasonably possible, in its original condition and packaging. Damage may result in a reduction in value.
We will refund the amount due within 14 days of registering your return, provided the product has been received back in good condition.
Follow the steps below to create your return
Step 1. Register return
Register your return in your Zodiac Online Shop account.
Don’t have an account yet? Create one using the same email address used to place the order.
Click “My Orders”, open the relevant order and click ‘Return items’ at the bottom.
Select the reason for return and the desired return action.
Step 2. Returning goods
Please note: always register your return first (step 1) before sending the goods back.
Send an email to: info@zodiaconlineshop.nl
State in the subject of the email: Your order number / RETURN
One of our employees will then send you the return form. Include this form, completed, with the shipment and send the parcel to:
Zodiac Online Shop
Lakenblekerstraat 56
1431 GG Aalsmeer - The Netherlands
After receipt of the return, it will be processed as quickly as possible.
If you return only part of the order and the original order total then falls below the free delivery threshold, the standard shipping costs will still be charged. This will be deducted directly from the amount to be refunded for the return shipment.
Condition of the goods
It is your responsibility to handle the product and shipment with due care.
All products are inspected upon receipt before we refund your money.
Any damage or loss of value may be charged.
Warranty
Step 1: Report a warranty case via your Zodiac Online Shop account.
Step 2: In the order, click ‘Return items’ and select the return reason “Report warranty case” and the return action “Warranty: repair/inspect product”.
Step 3: We will then contact you to initiate the warranty handling process.
Cost of return shipment
The costs of return shipments, both for standard returns and for warranty cases, are borne by the customer.
This applies to customers both within the Netherlands and in other European countries.
